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Better Business Bureau ®
Start With Trust®
In 45 counties of Middle Tennessee and Southern Kentucky

What are BBB Ratings?

BBB assigns ratings by evaluating businesses in the following categories:

  • BBB experience with the industry in which the business operates
  • The business' length of time in operation
  • Whether BBB has information that the business does not have required competency license(s)
  • Any known government actions against the business that are related to marketplace activities
  • Any advertising issues found by BBB
  • The number of complaints processed by BBB from the business' customers
  • The number of complaints processed by BBB from the business' customers that are of a serious nature
  • Whether the business has responded to complaints received by BBB
  • Whether complaints have been resolved in a timely manner or the business has demonstrated it made a good faith effort to resolve them
  • Business' overall complaint history with BBB
  • Whether the business has honored any commitments to BBB to arbitrate or mediate disputes and comply with arbitrator decisions or mediated settlements
  • Whether BBB has sufficient background information and clear understanding of business
  • Whether BBB Accreditation was revoked because the business failed to comply with agreed BBB standards

Ratings are determined by a proprietary formula that represents BBB's opinion as to (1) the importance of each category, and (2) the appropriate score given to the business for each category.

BBB assigns grades from A to F with pluses and minuses. A+ is the highest grade and F is the lowest. The grade represents BBB's degree of confidence that the business is operating in a trustworthy manner and will make a good faith effort to resolve any customer concerns.

Details as to any issues identified by BBB are contained in the business' BBB Reliability Report.

A business may receive an "NR" (No Rating) instead of a rating under the following circumstances:

  • BBB has determined business is no longer operating
  • Business has filed to dissolve business in bankruptcy
  • BBB has recently received numerous or serious complaints about business but BBB has not had sufficient time to receive and assess business' response to those complaints
  • Type of business is not appropriate for BBB rating
  • BBB thresholds for report development have not been met

BBB's rating of a business reflects BBB's opinion about the business based on information in our files and BBB experience. The rating is not a guarantee of a business' reliability or performance, and readers should consider a business' rating in addition to all other available information about the business.

BBB ratings are subject to change on a daily basis based on changes in a business' BBB file.

BBB Rating Scale

A Plus Rating
A Rating
A Minus Rating
B Plus Rating
B Rating
B Minus Rating
C Plus Rating
C Rating
C Minus Rating
D Plus Rating
D Rating
D Minus Rating
F Rating
No Rating
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.